Last updated: [30/04/2026]

Welcome to Grand Drams International Ltd. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from GrandDrams.com, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Grand Drams International Ltd. ("we", "us", "our") provides whisky-related products, experiences, and curated tours. Our services include online and in-store retail and the facilitation of whisky tours and experiences.

2. Eligibility

By using this website, you confirm that you are at least 18 years old (or the legal drinking age in your country) and legally capable of entering into binding contracts.

3. Products and Services

3.1 Retail Products

We sell physical goods via our online shop and in-store. Product descriptions, pricing, and availability are subject to change without notice.

3.2 Tours and Experiences

We offer whisky tours and related experiences. These tours may be operated and fulfilled by trusted third-party partners. While we carefully select our partners, Grand Drams International Ltd. is not responsible for the direct operation of these tours.

By booking a tour, you acknowledge:

• The experience may be delivered by a third-party provider.

• Additional terms and conditions from the partner may apply.

• Grand Drams International Ltd. acts as an intermediary and is not liable for the acts, omissions, or cancellations made by the partner.

4. Booking and Payment

• Full payment is required at the time of booking for all products and tours.

• Orders and bookings will not be confirmed until payment has been successfully processed.

• We reserve the right to cancel or refuse any order at our discretion.

5. Whisky Ballots and Limited Release Allocations

5.1 Eligibility

• Entry into any whisky ballot operated by Grand Drams International Ltd. is open only to residents of the United Kingdom aged 18 years or over.

• By entering a ballot, entrants confirm that they are at least 18 years of age and legally entitled to purchase alcohol in their jurisdiction.

• We reserve the right to request proof of age and identity before completing any sale resulting from a ballot.

5.2 Ballot Entry

• Entry into a ballot does not constitute a purchase or guarantee the opportunity to purchase a product.

• Unless otherwise stated, only one entry per person, household, email address, or customer account is permitted.

• Duplicate, incomplete, automated, fraudulent, or otherwise suspicious entries may be disqualified without notice.

• Grand Drams International Ltd. reserves the right to refuse or cancel any ballot entry at its sole discretion where abuse of the ballot process is suspected.

5.3 Selection Process

• Successful entrants will be selected at random from all eligible entries received during the stated ballot period.

• The number of successful entrants will be determined by the quantity of bottles or products available.

• The decision of Grand Drams International Ltd. regarding ballot results is final, and no correspondence will be entered into.

5.4 Notification and Purchase

• Successful entrants will be notified using the contact details supplied during entry.

• Successful entrants will be given a specified period, typically between 24 and 72 hours, to complete payment.

• If payment is not received within the stated period, the allocation may be withdrawn and offered to another entrant.

• Selection in a ballot grants the entrant the opportunity to purchase the allocated product only and does not create a binding contract until payment has been successfully processed and accepted by Grand Drams International Ltd.

5.5 Purchase Restrictions

• Products offered through a ballot may be limited to one bottle per customer, household, or address.

• Grand Drams International Ltd. reserves the right to cancel orders where multiple accounts, duplicate entries, resale activity, or other attempts to circumvent ballot restrictions are identified.

• We reserve the right to refuse service or cancel any allocation where fraud, abuse, or breach of these Terms and Conditions is suspected.

5.6 Delivery and Verification

• All ballot purchases are subject to applicable age-verification requirements.

• A valid signature and proof of age may be required upon delivery.

• Grand Drams International Ltd. reserves the right to cancel and refund any ballot purchase where age verification requirements cannot be satisfied.

5.7 Changes and Cancellation

• Grand Drams International Ltd. reserves the right to amend, suspend, withdraw, or cancel any ballot at any time where necessary due to circumstances beyond our reasonable control, technical issues, stock discrepancies, or any other legitimate business reason.

• In such circumstances, our liability shall be limited to refunding any monies paid by the customer.

6. Cancellation and Refund Policy

6.1 Tours and Experiences

• Customers may cancel their tour booking up to 14 days before the scheduled date for a full refund.

• Cancellations made within 14 days of the tour date are non-refundable.

• In the event of cancellation by the tour provider or due to unforeseen circumstances, we will offer a reschedule or a refund at our discretion.

6.2 Tastings

• Customers may cancel their tasting booking up to 14 days before the scheduled date for a full refund.

• Cancellations made within 14 days of the tasting date are non-refundable.

• In the event of cancellation due to unforeseen circumstances, we will offer a reschedule or a refund at our discretion.

6.3 Shop Purchases

• Physical products may be returned within 30 days of delivery for a refund or exchange.

• Items must be unused, in original packaging, and in resalable condition.

• Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

7. Delivery

We aim to dispatch orders promptly; however, delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party couriers or customs processes.

8. Liability

• Grand Drams International Ltd. is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

• For private bookings and tours operated by partners, liability and claims will rest with the third-party provider delivering the experience.

• Nothing in these Terms excludes liability where it would be unlawful to do so.

9. Intellectual Property

All content on this website, including text, images, branding, and design, is the property of Grand Drams International Ltd. and may not be reproduced without permission.

10. Privacy

Our Privacy Policy also governs your use of this website. We are committed to protecting your personal data.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the website constitutes acceptance of any changes.

12. Governing Law

These Terms are governed by the laws of Scotland/United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in that region.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: sales@granddrams.com
Website: GrandDrams.com

By using GrandDrams.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.