Last updated: [30/04/2026]

Welcome to Grand Drams International Ltd. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from GrandDrams.com, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Grand Drams International Ltd. ("we", "us", "our") provides whisky-related products, experiences, and curated tours. Our services include online and in-store retail and the facilitation of whisky tours and experiences.

2. Eligibility

By using this website, you confirm that you are at least 18 years old (or the legal drinking age in your country) and legally capable of entering into binding contracts.

3. Products and Services

3.1 Retail Products

We sell physical goods via our online shop and in-store. Product descriptions, pricing, and availability are subject to change without notice.

3.2 Tours and Experiences

We offer whisky tours and related experiences. These tours may be operated and fulfilled by trusted third-party partners. While we carefully select our partners, Grand Drams International Ltd. is not responsible for the direct operation of these tours.

By booking a tour, you acknowledge:

• The experience may be delivered by a third-party provider.

• Additional terms and conditions from the partner may apply.

• Grand Drams International Ltd. acts as an intermediary and is not liable for the acts, omissions, or cancellations made by the partner.

4. Booking and Payment

• Full payment is required at the time of booking for all products and tours.

• Orders and bookings will not be confirmed until payment has been successfully processed.

• We reserve the right to cancel or refuse any order at our discretion.

5. Cancellation and Refund Policy

5.1 Tours and Experiences

• Customers may cancel their tour booking up to 14 days before the scheduled date for a full refund.

• Cancellations made within 14 days of the tour date are non-refundable.

• In the event of cancellation by the tour provider or due to unforeseen circumstances, we will offer a reschedule or a full refund where possible.

5.2 Shop Purchases

• Physical products may be returned within 30 days of delivery for a refund or exchange.

• Items must be unused, in original packaging, and in resalable condition.

• Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

6. Delivery

We aim to dispatch orders promptly; however, delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party couriers or customs processes.

7. Liability

• Grand Drams International Ltd. is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

• For tours operated by partners, liability rests with the third-party provider delivering the experience.

• Nothing in these Terms excludes liability where it would be unlawful to do so.

8. Intellectual Property

All content on this website, including text, images, branding, and design, is the property of Grand Drams International Ltd. and may not be reproduced without permission.

9. Privacy

Our Privacy Policy also governs your use of this website. We are committed to protecting your personal data.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the website constitutes acceptance of any changes.

11. Governing Law

These Terms are governed by the laws of Scotland/United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in that region.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: sales@granddrams.com
Website: GrandDrams.com

By using GrandDrams.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.