Last updated: [30/04/2026]

Grand Drams International Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Grand Drams International Ltd, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide to Us

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party providers)

• Booking details for tours and experiences

1.2 Automatically Collected Information

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and fulfil orders and bookings

• Communicate with you regarding your purchases or enquiries

• Provide customer support

• Improve our website, products, and services

• Send marketing communications (only where you have opted in)

• Comply with legal obligations

3. Sharing Your Information

We may share your data with:

• Service providers: Payment processors, delivery companies, and IT service providers

• Tour partners: Where necessary to fulfil bookings for tours and experiences

• Legal authorities: Where required to comply with applicable laws or regulations

We do not sell your personal data to third parties.

4. Tours and Third-Party Partners

When you book a tour or experience, relevant personal information may be shared with third-party providers responsible for delivering the service. These partners are responsible for handling your data in accordance with their own privacy policies.

5. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal, accounting, or reporting requirements

6. Your Rights

Under applicable data protection laws (including the UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request the deletion of your data

• Object to or restrict processing

• Withdraw consent for marketing communications at any time

• Lodge a complaint with a supervisory authority (e.g., the Information Commissioner’s Office in the UK)

To exercise your rights, please contact us by email at sales@granddrams.com.

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how users interact with our site and improve functionality.

You can control or disable cookies through your browser settings.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. However, no online platform can guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: sales@granddrams.com
Website: www.granddrams.com

By using Grand Drams International Ltd, you acknowledge that you have read and understood this Privacy Policy.